Fighting with the Freezer Door

I was at the grocery store on Friday, getting something
out of the freezer. I had the freezer door open all the
way. The item I was getting was as far away from the
opening as possible. So I opened the door (all this was
while I was in balance) and I had to lean forward to
get the item. Although I'm not quite sure what happened,
I believe leaning forward caused my footrest to tilt
down a bit, and the iBOT to move forward. I grabbed
the item and when I tried to move backward, I was stuck.
I'm pretty sure that the footrest was caught on the
bottom of the freezer door. This was a bit scary
because I was afraid that either the freezer door
would come off (the iBOT is really powerful), or I
was afraid that my feet were going to get crushed.
I was unable to transition from balance to 4-wheel
because that would make the iBOT tilt back, which
was the last thing I wanted. It wouldn't let me
turn to the side. I was totally stuck. Suddenly,
with no alarm warning, it dropped me from balance to
4-wheel. It was jarring, but it didn't hurt. I was
relieved to be out of that sticky situation. :D
An employee working at the store saw it happen and I
think he just about peed his pants. I assured him
that I was okay.

I called IT Tech today to tell them about it and to find
out if I could/should have handled the situation differently.
They documented it. I asked if there was some way to
*make* it drop from balance to 4-wheel. She said no. I
suggested that they make this an option. I have no idea
if this is something they will consider.

She said there wasn't anything I could have done to get
myself out of the situation and that in the future I
should make sure there is enough clearance.

Incidents like this sort of make me stop and think, geez,
do I really want to risk possibly getting seriously
hurt by this powerful machine that is still very new?
But then I think of how much I would lose if I wimped
out and stop using the iBOT. I can't do that. Honestly,
I'd be devastated if it were taken away from me.

There are 3 safety issues that concern me about the iBOT.
1. Going through a theft detector while in Balance
Function and having it tip over forward.
2. Crushing my feet. The BOT is so powerful. I
think I should have some kind of foot protecter made.
3. Stair function. It's just plain scary.

Solutions?
1. I wish IT would figure out some sort of shield so
that I didn't have to worry about going through theft
detectors. I talked to someone in Tech Support last
week regarding this. He said as far as he knew, there
were no plans on possibly fixing this issue. : (
2. Have some sort of foot protecter made. Not sure
how something like that could be made without it being
incredibly ugly. I suppose ugly is better than crushed
feet though.
3. Just don't use the stair function. Which is basically
what I've done.

Don't get me wrong. I love my iBOT. I wouldn't ever
want to not have an iBOT. There are definite risks
though. I suppose it's like driving a car. Risky? Yes.
Hard to live without? Yes.